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ASMi Technical Support

We understand that great technology is only the beginning.  Paladin Data Systems provides full support for ASMi. Our help desk personnel are ready to answer your phone calls or emails.

Product and technical support is available Monday – Friday, 5am – 5pm PST, excluding holidays. Connect with our support team via live telephone support (866) 866-1196. Or email us at support@asmisystem.com.


Upgrades and New Releases

For upgrades and new releases, we provide you with the following information:

  • Release announcements highlighting major new features and benefits
  • Detailed release notes for system administrators explaining new functionality
  • Services to help our customers plan for the release

In addition to personal assistance, our help files supply comprehensive topics on the use of the system including tutorials, white papers, configuration advice, videos, and how-to instructions. We also offer a variety of training courses both in-person and through the web.  If you need access to tutorials or training, please let us know.